INTEL'S GRIP ON PC SUPPLIERS WEAKENS (November 4th 1994) Last month, at the ETRE chief executive's forum in Barcelona, officials from Intel, the world's biggest microprocessor supplier, got a shock. Eckhart Pfeiffer, Compaq's chief executive, told his strategic chip supplier that a conflict of interests has developed between the two companies. If Intel does not make changes, Pfeiffer warned, Compaq, the world's leading PC supplier, would buy its chips from one of the Intel clone suppliers. Such a move would have a dramatic effect on the microprocessor industry. Pfeiffer has three complaints. First, Compaq gets no significant pricing benefits from Intel despite being its largest customer. Second, Intel's `Intel Inside' marketing strategy undermines manufacturers' efforts to distinguish their own selling points. And third, Intel is producing computers in direct competition to Compaq. Such strong and public dissatisfaction is worrying enough for Intel but is not its only problem. Compaq's grievances are just one sign of Intel's increasingly strained relationship with its customers. There are signs that PC makers' dependence on Intel, which supplies processors for nine out of ten PCs worldwide, may be waning. The computer industry could now be entering a new period where microprocessors are sourced from a far greater range of suppliers. MARGIN PRESSURE Money is at the root of the disharmony. Strong competition means PC manufacturers face continual margin pressure. Microprocessors account for around 30% of the component costs of a PC and, therefore, any savings made in this area can be substantial. However, Intel's dominance of the market has enabled it to secure its margins while its customers, the PC manufacturers, have suffered falling prices. Intel, they say, gives major buyers no more than 5% discount. This is one of the objections raised by Pfeiffer. He argues that Intel volume discounts are not high enough. (For smaller manufacturers, the Intel policy is popular as it cuts down the `economies of scale' that major manufacturers can gain in other production areas.) One sign of this discontent has been that, over the past year, the big PC suppliers have been reducing their dependence on Intel to secure cheaper processors. Compaq already produces PCs based on Advanced Micro Devices' (AMD's) 486 class of processors, IBM has a five year agreement to manufacture, use and sell Cyrix microprocessors and AST has also begun using Cyrix products in its PCs. There are even suggestions that Compaq and IBM are looking at developing `Apple clones' which would use PowerPC chips from Motorola/IBM. THE PENTIUM THREAT Nevertheless, the fastest x86 processor available is still Intel's Pentium. But, less than a year since the introduction of Intel's top-of-the-range chip, a number of microprocessor manufacturers are preparing to launch rival high-end products. These are likely to undercut Intel prices and exceed Pentium performance. In anticipation, throughout this year Intel has been cutting prices on its entire range and is pushing PC suppliers toward the highest margin, highest powered Pentium chips. However, this has also brought Intel into conflict with larger PC suppliers, such as Compaq, who face a build up of stockpiles of 486-based PCs that are outdated by the fast take-up of newer Pentium-based models. Challenges to Intel's position in the x86 processor market are coming from three companies; AMD, Cyrix Corp and NexGen. Each has a different strategy but all are confident that increased competition in the microprocessor market will break Intel's domination. There is also the threat of an IBM/Motorola PowerPC chip capable of running x86 applications at Pentium speeds under emulation. AMD's fifth generation processors will be released this month. Code-named the K5, it will be the first product that AMD has developed outside a former technology alliance with Intel. AMD claims the K5 performs at rates 30% higher than equivalent Pentium chips. Cyrix's entry into the high-end microprocessor market begins with its M1 product line, due this autumn. The processor will be compatible with Intel boards and, like AMD, Cyrix maintains that its processors will perform around 30% faster than comparable Pentiums. Cyrix has recently signed a five-year manufacturing agreement with IBM. IBM will manufacture Cyrix microprocessors and will be entitled to use and sell up to half of the total manufactured output of Cyrix designs under the IBM name. The newcomer to the microprocessor market is NexGen. Its microprocessors will compete against Intel in the high-end Pentium market. The company has been trying to bring x86 chips to market for eight years, burning its way through $70 million in venture capital. NexGen's top processor, the Nx586 93MHz P100, will sell at $777, $120 less than 100MHz Pentiums. The NexGen processors are claimed to be 100% compatible with Intel's but they do not fit Intel motherboards. NexGen says it will give the required board design free to developers. The NexGen range is being fabricated by IBM but, unlike the Cyrix arrangement, IBM is not licensed to make the chips for its own use. Neither has Compaq, which holds a 5% stake in NexGen, although it is evaluating the processor, as is fellow investor Olivetti. EMULATION The main threat to Intel's continued dominance comes from the PowerPC RISC (reduced instruction set computer) processors, developed jointly by IBM, Apple and Motorola. It is smaller, cheaper to produce and more powerful than existing Intel products. However, the PowerPC's inability to run iApx 86 software has hampered sales and minimised any speed advantages. These problems may be overcome by a PowerPC chip that IBM is currently testing. The chip, code-named the PowerPC 615, emulates Intel processors in hardware and runs at around Pentium speeds. However, sources inside IBM say there have been problems with the time it takes to switch between Intel-emulation and PowerPC modes of operation. All these moves set the scene for a royal battle. Last month, Compaq released its first full line of PCs powered by AMD processors. So far Compaq is only testing the water at the low- end. But if it plans a full line of machines, then other suppliers will surely feel more confident about following suit. (C) Computer Business Review